Wellness OS Terms of Use

These terms are an agreement between you and SprintX Private Limited (“SprintX”, “we”, “us”) for your use of the Wellness OS app and its services. By creating an account or using Wellness OS, you agree to these terms. If you do not agree, do not use the app.

Our Privacy Policy explains how we handle your information and is part of these terms.

Wellness OS helps you organise health records. It does not diagnose, treat or give medical advice, and it does not replace a doctor, pharmacist or other healthcare professional.

• Always check medicines, doses and test results with a qualified professional before acting on them.
• Details read by AI, medicine reminders and summaries can be wrong or incomplete. You are responsible for checking them.
• Do not rely on medicine reminders as your only way of remembering a dose. Reminders may not arrive if your phone is off, silenced, or restricts notifications.
• In an emergency, call your local emergency number. Do not use Wellness OS to seek urgent help.

You must be at least 18, or the age of majority where you live, to create an account. Parents and guardians may keep records for their children under their own account.

• Give accurate information when you sign up, and keep it up to date.
• Keep your password, sign-in codes and devices secure. You are responsible for what happens under your account.
• Tell us at [email protected] if you think someone has accessed your account without permission.
• One account is for one person. Do not share your sign-in with others; invite them to your family instead.

The account that creates a family is its owner, and is responsible for who joins it and what they can see.

• Others’ information. Only add another adult’s health information if they have agreed, or you are legally allowed to act for them, for example as their guardian or carer.
• Invited members. People you invite can see, add or manage records on the profiles you choose. You are responsible for choosing the right access for each person.
• Leaving or removing. The owner can remove a member at any time. Records a member added to the family stay with the family after they leave.
• Deleting a shared family. If you own a family that others use, you must remove them first, or choose to delete the records for everyone, before you can delete your account.

You own the records, files and notes you add. You give SprintX permission to store, copy, process and display them only as needed to run Wellness OS for you and the people you share with. This permission ends when you delete the content or your account.

You agree not to:

• Upload content you do not have the right to share, or that is unlawful.
• Add someone’s health information without their permission or legal authority.
• Try to access another person’s account or records without permission.
• Interfere with, overload, reverse engineer or probe the security of the service.
• Use automated tools to access the service, except the app itself.
• Use Wellness OS to break any law.

We may suspend or close an account that breaks these terms.

AI reading is optional and off until you turn it on. When it is on, the page images and voice notes you add are sent to our AI providers, Google and OpenAI, to read them. The Privacy Policy explains this in full.

AI results are suggestions. They can misread handwriting, medicine names, doses, units and dates. Review every result before you save or rely on it.

Wellness OS also uses third-party services, such as Apple and Google sign-in. Your use of those services is also covered by their own terms.

Wellness OS is currently free. If we introduce paid features, we will tell you the price and terms before you are charged, and you can choose whether to pay.

We work to keep Wellness OS available and your data safe, but we do not promise the service will always be available or error-free. We may change, add or remove features. Keep your own copies of records that matter to you.

You can stop using Wellness OS and delete your account at any time in Settings. We may suspend or end your access if you break these terms, if the law requires it, or if we stop offering the service. If we stop offering the service, we will give you reasonable notice so you can export your records.

To the fullest extent the law allows:

• Wellness OS is provided “as is” and “as available”, without warranties of any kind, including fitness for a particular purpose, accuracy and uninterrupted availability.
• SprintX is not liable for any indirect, incidental, special or consequential loss, or for loss of data, arising from your use of Wellness OS.
• SprintX is not liable for health decisions made using information in the app, including AI-read details and reminders.
• Our total liability to you for any claim is limited to the amount you paid us for Wellness OS in the 12 months before the claim, or USD 100 if you paid nothing.

You agree to cover SprintX for claims that arise from your breach of these terms, or from content you add without the right to do so.

Nothing in these terms limits rights you have under consumer law that cannot be excluded by contract.

Governing law. These terms are governed by the laws of Pakistan. Disputes will be handled by the courts of Lahore, Pakistan, unless the law where you live gives you the right to bring a claim locally.

Changes to these terms. We may update these terms. We will post the new version on this page and change the effective date. If a change is significant, we will tell you in the app or by email before it takes effect. If you keep using Wellness OS after that, you accept the updated terms.

General. If any part of these terms cannot be enforced, the rest still applies. If we do not enforce a term straight away, we can still enforce it later. You may not transfer these terms to someone else; we may transfer them as part of a merger or sale of SprintX.

Contact us. For questions about these terms, contact SprintX at [email protected], or by post at SprintX Private Limited, 51 L, Phase 2 Johar Town, Lahore, 54000, Pakistan.