Switching languages mid-sentence
A caller explains the problem in Urdu, says the product name in English and adds a few Punjabi words. The agent follows the switch instead of losing half the sentence.
Voice AI
Voice agents for calls that aren’t in English.
Callers switch languages mid-sentence, read out order numbers and use product names a general model has never heard. Our agents are built for those calls.
Try the live agent below: it speaks Urdu, with the English mixed in. Runs in Chrome and needs microphone access.
Your customer hears
9:41
M
Maria
SprintX Customer Service
The hard part
Built for how people actually talk on the phone.
Most voice AI is trained mainly on English. These are the calls where it breaks, and what we do about each.
Numbers, codes and amounts
Order numbers, phone numbers and prices get misheard most often. The agent reads important numbers back to the caller before it acts on them.
Your names and products
Product names, branch names and local places aren’t in a general model’s vocabulary. We brief the agent on yours before it takes a call.
Real phone lines
Traffic, a busy shop, a weak signal. We test on recordings that sound like your actual calls, not studio audio.
What it handles
The calls your team can’t get to.
- Order and delivery questions
- Takes the order number and the question, checks the status, and routes anything it can’t answer with the full context attached.
- Complaints
- Listens without interrupting, captures the whole complaint and escalates it.
- Bookings and appointments
- Finds a slot, confirms it, and sends the details.
- New enquiries
- Asks the qualifying questions and hands warm leads to your sales team.
- After hours
- Answers at 2am, so callers get a conversation instead of a busy tone.
How it works
From the first ring to the record.
- 01
Your customer calls
On the number you point at us: your support line, or a new one.
- 02
It answers in their language
Within a second, and it keeps up when the caller switches.
- 03
It resolves, or it records
What it knows, it answers. Anything else it captures in full and passes to a person.
- 04
The record writes itself
Caller, issue, order, outcome and transcript land in your system as the call ends.
Your model, your servers
When an off-the-shelf model isn’t good enough.
Some businesses need more than a well-briefed agent. We can train the speech model further on your own calls and run it on your own hardware.
- Trained further on your own call recordings, so it learns your customers’ accents and your product names
- Tested on calls it has never heard before it goes live
- Runs on your servers, with no per-minute fees to a provider abroad
Works with your setup
Plugs into the phone line and tools you already use.
Phone line
- Forward your existing number
- Or a new number we set up
- Or connected to your own phone system
Where it runs
- Our cloud, to get started quickly
- Your private cloud
- Your own servers, so calls stay in-house
Where the record goes
- Your helpdesk or CRM
- WhatsApp or email for small teams
- Your own systems, through an API
Questions
What people ask before they start.
The live agent on this page speaks Urdu with the English mixed in, and we also build in English and Arabic. For another language, we test on real recordings in that language before we promise anything.
Hear it for yourself.
Speak Urdu, English or both into your microphone. No form, no email.